Delete your Cadoo account
This page does not delete your account. There is no delete button here. In the Cadoo app, deletion is immediate. On the web, you email support and we process that request, usually within 30 days.
Delete in the Cadoo app
If you still have the app, this is self-serve and finishes immediately:
- Open Cadoo and go to Settings.
- Choose Delete account.
- The app calls the delete API. When the money checks pass, the account record is removed right then. There is no grace period and no undo link.
- If available cash is still on your balance, withdraw it first. Deletion is blocked until available cash is $0.00.
- If a withdrawal is still pending or processing, wait for it to finish or write tim@cadoo.io to cancel it. Deletion is blocked while a withdrawal is pending.
- If a deposit is still pending or not yet approved, wait for it to settle. Deletion is blocked until that charge finishes.
Request deletion without the app
If you uninstalled Cadoo, or cannot open Settings, this web path is a support request, not instant self-serve. Write tim@cadoo.io from the address on the account, or use cadoo.tawk.help. Say you want the account deleted. You do not need to reinstall the app.
Support confirms the request is from the account holder, then runs the same delete as the app (same available-cash, pending-withdrawal, and pending-deposit checks). That usually happens within 30 days of your email. Until support finishes, the account stays. This is a processing time, not a cancel window. After they delete it, there is still no undo.
Cash, credit, and open games
- Available cash on your Cadoo balance must be withdrawn first. Deletion stays blocked until that available cash is $0.00.
- A pending withdrawal also blocks deletion until it settles or is canceled.
- A pending deposit (a charge that is not approved yet) blocks deletion until it settles.
- Cadoo store credit and brand credit are not cash and cannot be withdrawn. They are removed with the account.
- Open games you are in are removed with the account.
What we send
After a successful deletion we send one confirmation email from no-reply@cadoo.email. If deletion is blocked because of cash, a pending withdrawal, or a pending deposit, we send one explanation email. There is no SMS in this flow. After deletion, that email and phone are suppressed from marketing, reactivation, outreach, drips, digests, and marketing SMS.